Support processes

Howdens support and escalation process

Step 1

Raise a case with Samsung
Contact Us

Step 2

Rapid onshore response

Step 3

Agent manages the case with you

Step 4

Engineer visit booked
(if required)

Step 5

Issue resolved

Consumer support and repair process

Step 1

Customer visit
Contact Us

Step 2

Digital troubleshooting

Step 3

Book your repair
(if required)

Step 4

Track your repair

Step 5

Issue resolved

Early Life Support

In the first 30 days:

Tailored online troubleshooting

New product functions explained

Installation and setup support

Samsung Brand Specialist in-home visit

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